Vision and strategy
Our vision is to provide targeted equitable services to patients within practice by collaborating with other health, social and voluntary sectors.
We aim to work with our partners to identify ways in which we can deliver a seamless and supportive experience to our service users.
Aims and objectives
- To provide high quality, safe, professional primary health care services to our patients.
- To prevent disease by promoting health and wellbeing and offering care and advice to our patients.
- To maintain confidentiality for all of our patients.
- To work in partnership with our patients, their families and carers to achieve a positive patient experience and outcome.
- To be a reflective organisation that continually learns from experience and improves quality of care.
- To treat patients as individuals and with the respect we would want for ourselves or members of our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control.
- To treat all patients equally with respect and dignity, without discrimination.
- To work in partnership with other agencies to tackle the causes as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
- To encourage our patients to feedback and communicate with us and our Patient Participation Group.
- To ensure all staff are competent and motivated to deliver high quality care and that all members of the team have the right skills and training to carry out their duties effectively.
- To look after our staff, offering them support and protection from abuse.
- To have a zero tolerance policy to all forms of abuse towards staff.
- To provide our patients and staff with a safe and friendly environment.
- To operate on a financially sound basis.
Ambition
To improve the quality of health and longevity of our patients.